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ELENS GLOBAL LIMITED (“e-lens”)

www.elens.ae

 

Refund Policy

 

ARTICLE 1 – PURPOSE

The purpose of this regulation is to regulate the procedures and principles of making contracts for sales made over the internet in accordance with the Regulation on the Application Procedures and Principles of Distance Contracts published in the Official Gazette dated 13.06.2003 and numbered 25137.

 

ARTICLE 2 - Scope

This Regulation includes articles that are made electronically and without confrontation with consumers, and that agree on the immediate or subsequent delivery or performance of goods or services to the consumer.

 

ARTICLE 3 - Basis

This Regulation has been prepared based on the articles of the Regulation on the Application Procedures and Principles of Distance Contracts published in the Official Gazette dated 13.06.2003 and numbered 25137.

 

ARTICLE 4 - PRELIMINARY INFORMATION

4.1-Title: ELENS GLOBAL LIMITED. (Hereinafter referred to as “e-lens”)

Address: UNIT 501 LEROY HOUSE 434-436 ESSEX ROAD LONDON ENGLAND N1 3QP

Email: info@elens.ae

 

4.2-A person who is a member of www.elens.ae shopping site or a person who makes a purchase as a customer. (Hereinafter referred to as the Buyer.) The address and contact information used when becoming a member shall be taken as basis.

 

4.3- The quantity, brand/models, color, number, sales price, payment method, and all information regarding the order of the product or products subject to the contract are disclosed on the www.elens.ae shopping site.

 

4.4-The sales information of the products and products subject to the contract are disclosed on the www.elens.ae shopping site.

 

4.5-The products and products subject to the contract; Changes to sales information may be made without the Buyer's knowledge. www.elens.ae is not required to notify.

 

4.6-The product or products subject to the contract are delivered to the cargo company between 09:00 and 18:00, excluding "Sundays and Holidays". After delivery to the cargo company, it is delivered to the customer within the period notified by them.

 

4.7-The Buyer has the right of withdrawal in accordance with the conditions in Article 5.

ARTICLE 5 – Right of Withdrawal / Return Conditions

1. You can return the product you purchased within 14 days from the day you received it from the cargo by applying to www.elens.ae under the following conditions.

2. You can make your applications via info@elens.ae or via Whatsapp by calling +90 501 068 97 98.

 

3. Promotional, campaign products given as gifts belonging to the product you will return must also be returned at the same time.

The return of the gift product can only be made when it is sent together with the main product.*

 

4. Products that are specially produced for a person cannot be returned regardless of whether they are opened or not.

 

5. The packages of the products to be returned must be unopened, no writings etc. written on them, unused, and their seals and labels must not be damaged.

 

6. Solution and liquid products cannot be returned. *

 

7. You must send the invoice and sales receipt of the product you will return together with the products.

 

8. You must deliver your products to the cargo with the UPS cargo return code. You can create your return code by calling +90 501 068 97 98 via Whatsapp or by contacting our customer service via info@elens.ae.

 

9. You must package your products to be returned in a way that they will not be damaged in the cargo and deliver them to the contracted cargo company.

 

10. Since products that are not packaged properly may be damaged in the cargo, your shipments will not be received from the cargo.

 

11. You do not pay any fee for the products you send through our contracted cargo companies.

 

12. The cargo fees for your shipments with other cargo companies will be your responsibility.

 

* Liquid products such as solutions and eye care products cannot be returned regardless of whether they are promotional or not. The prices of the products that cannot be returned will be deducted from the total amount of the order and the refund amount will be transferred to you.

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